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Tác giả 11bilingo Tiếng anh online 1 kèm 1
Ngày đăng 28/ 04/ 2021
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Lesson 1 – Telephone English Phrases
Bài 1 mẫu câu khi nghe điện thoại bằng tiếng anh
11Bilingo trung tâm tiếng anh online 1 kèm 1 xin gửi đến qúy học viên bài 1 trong chuỗi chú đề những mẫu câu giao tiếp hàng ngày.
First, let's learn some essential telephone vocabulary, and then you’ll hear examples of formal and informal telephone conversations.
Trước tiên, hãy học một số từ vựng cần thiết về điện thoại, sau đó bạn sẽ nghe thấy các ví dụ về các cuộc trò chuyện qua điện thoại trang trọng và bình dân.
When someone calls you, the phone makes a sound–we say the phone is ringing (điện thoại đang đổ chuông) . If you're available, you pick up the telephone (bắt điện thoại) or answer the telephone (trả lời điện thoại), in order to talk to the person.
Khi ai đó gọi cho bạn, điện thoại sẽ phát ra âm thanh - chúng ta gọi đó là điện thoại đang đổ chuông. Nếu bạn rảnh, bạn bắt điện thoại hoặc trả lời điện thoại để nói chuyện với người đó.
If there's nobody to answer the phone, then the caller will have to leave a message ( để lại lời nhắn) on an answering machine or voicemail (thư thoại). Later, you can call back or return the call (gọi lại).
Nếu không có ai trả lời điện thoại, thì người gọi sẽ để lại tin nhắn trên máy trả lời hoặc thư thoại. Sau đó, bạn có thể gọi lại
Sometimes, when you call a company, they put you on hold ( chờ điện thoại) . This is when you wait for your call to be answered - usually while listening to music.
Đôi khi, khi bạn gọi cho một công ty, họ đã cho bạn tạm dừng. Đây là lúc bạn chờ đợi để cuộc gọi của bạn được trả lời - thường là khi đang nghe nhạc.
Finally, when you're finished with the conversation, you hang up (gác máy) .
Cuối cùng, khi bạn kết thúc cuộc trò chuyện, bạn gác máy.
Now you know the basic telephone vocabulary. In the next part of the lesson, you’re going to hear some conversations to learn some useful English phrases for talking on the phone.
Bây giờ bạn đã biết từ vựng điện thoại cơ bản. Trong phần tiếp theo của bài học, bạn sẽ nghe một số đoạn hội thoại để tìm hiểu một số cụm từ tiếng Anh hữu ích để nói chuyện qua điện thoại.
#1 – Formal Telephone Conversation
Helen: Midtown Computer Solutions, Helen speaking. How can I help you?
Ryan: Hello, this is Ryan Bardos. May I speak with Natalie Jones, please?
Helen: One moment please - I'll put you through.
Helen: Mr. Bardos? I'm sorry, Natalie's in a meeting at the moment. Would you like
to leave a message?
Ryan: Yes, could you ask her to call me back as soon as possible? It's pretty urgent.
Helen: Of course. Does she have your number?
Ryan: She has my office number, but let me also give you my cell - it's 472-555-
Helen: Let me read that back to you - 472-555-8901.
Ryan: That's right.
Helen: And could you spell your last name for me?
Ryan: B as in Boston - A - R - D as in dog - O - S as in September
Helen: Okay, Mr. Bardos. I'll give her the message.
Ryan: Thanks a lot. Bye.
Now let’s listen to the second part of the conversation, when Natalie calls Ryan
Natalie: Hi, Ryan, this is Natalie returning your call.
Ryan: Hi Natalie, thanks for getting back to me. I was calling about the shipment of
keyboards for our office - we haven't gotten them yet.
Natalie: Oh, that's not good - they were supposed to be delivered three days ago.
Ryan: Exactly, and we have a new group of employees starting on Monday, so we
really need those keyboards as soon as possible.
Natalie: Okay, I'll look into it right away - if necessary, we can send you an
emergency overnight shipment.
Ryan: Thanks, Natalie, I appreciate it.
Natalie: No problem, Ryan. I'll call you back a little later, as soon as I have more
Ryan: Sounds good – talk to you soon.
Telephone English Phrases – Formal Conversation
Những cụm từ trong nói chuyện điện thoại một cách trang trọng
From these conversations, we can learn phrases for beginning a phone call, taking
and leaving messages, checking and clarifying information, and finishing a phone
BEGINNING A CALL ( Bắt đầu cuộc gọi)
When Helen answers the phone (khi bắt máy)
To introduce yourself ( giới thiệu bản thân)
Then, ask to speak to somebody by using the phrases (sau đó xin nói chuyện với ai đó thì dùng mẫu câu sau)
You can also add the phrase bạn cũng có thể thêm câu “I’m calling about…” or "I'm calling to..." in order to give a reason for your call đế đưa ra lý do mà bạn gọi tới.
Use dùng “I'm calling about...” to introduce a topic để giới thiệu chủ đề
and và "I'm calling to…" to introduce an action để giới thiệu hành động
To connect or transfer the call, the receptionist says để kết nối hoặc chuyển tiếp tiếp tân sẽ nói,
TAKING / LEAVING MESSAGES ( để lại lời nhắn)
Unfortunately the person Ryan wants to speak to is not available, and the receptionist says, không may người mà Ryan muốn nói chuyện không có đó, và tiếp tân sẽ nói:
Then, there are two common phrases that are used for offering to take a message sau đây, là một vài mẫu câu thông dụng dùng để mời để lại lời nhắn
There are two polite ways to leave a message. You can make a statement starting with “Please” or a question starting with "Could you…" - usually followed by the verbs ask, tell, or remind and then “him” (if the message is for a man) or “her” (if the message is for a woman). Có 2 cách lịch sự dùng để để lại lời nhắn là "Please" và "Could you". Thường tiếp theo là động từ, ask, tell, remind và sau đó là " him"hoặc "her
CLARIFYING/CONFIRMING INFORMATION ( làm rõ/ xác nhận thông tin)
While taking the message, the receptionist used two phrases for checking and confirming information:
The verb “spell” means to say the letters of the word. Ryan replies:
It’s common to use phrases like “B as in Boston” and “S as in September” with letters that can be frequently confused with others, such as B and D, S and F, or M and N.
FINISHING A CALL
When you want to finish the conversation, you can use “signal phrases” – these are phrases indicating that the conversation is coming to an end:
If you want to promise future contact, you can use one of the phrases from the second conversation:
Then you can finish the conversation with one of these “final phrases”:
#2 – Informal Telephone Conversation
Let’s listen to an informal telephone conversation, after Ryan gets home from work.
Ryan: Hi Linda, it's Ryan. How's it going?
Linda: Pretty good, thanks. How about you?
Ryan: I’m fine. Sure glad it’s Friday. Hey, is Peter there?
Linda: Yeah, hold on, I’ll get him. Peter! Ryan’s on the phone.
Peter: Hey Ryan, what’s up?
Ryan: Not much. Are you up for going fishing this weekend?
Peter: What? There’s a lot of background noise – I can barely hear you.
Ryan: Sorry about that – I’m at the train station. I was wondering if you wanted to
go fishing this weekend. I’m heading up to Mountain Lake with some friends early
Peter: Uh, hang on a sec, let me just check with my wife to make sure we have no
Peter: Okay, she’s given me the green light!
Ryan: Sweet! We’ll pick you up at 6 tomorrow morning, is that OK?
Peter: Yup. Do you need directions to my place?
Ryan: Uh, you still living on Willow Street, near the community center?
Peter: Yeah, that’s right. The yellow house, number 30.
Ryan: Gotcha. I know how to get there.
Peter: All right – see you tomorrow, then.
Ryan: Take care.
Telephone English Phrases – Informal Conversation
Những cụm từ trong nói chuyện 1 cách bình dân
Let’s learn some of the different phrases used in an informal telephone conversation. In informal phone calls, most people answer the phone by saying "Hello?" and the introduction is also different:
We see two different greetings in this conversation: "How's it going?" and "What's up?" These greetings require different answers. You can answer “How’s it going?” (or the similar question “How are you doing?”) with:
And the typical answers to "What's up?" are:
The phrase "How about you?" is used to ask the same question to the other person. Notice that it is spoken like this: "Howbout you?"In the formal conversation, Ryan used the phrase “May I speak with…” – but in an informal conversation, you can use these phrases:
If the person is not available, some informal responses are:
This conversation also contains some expressions for asking someone to wait:
The formal equivalent of these phrases would be "One moment please" or "Please
hold." At one point, Peter can't hear or understand Ryan. Here are some phrases to use if
you’re having difficulty hearing the other person on the phone.
(breaking up = you can only hear parts of what the other person is saying)
If the bad connection causes the call to fail, you can call the other person back and
“Cut off” is a phrasal verb that means the call failed or disconnected.
Towards the end of the conversation, Ryan uses the expression "Gotcha" - this is a very informal phrase that means "I understand." Another option is "Got it." or "Right."
Now, take the quiz to test your memory of the telephone phrases from this lesson.
Quiz – Lesson 1
1) "Greentree Financial Services. How may I ________ your call?
A. connect B. direct C. hold
2) "I'm calling ________ a problem with a product I bought yesterday."
A. about B. to C. with
3) "I'm sorry, John's not in his office right now. Would you like to ________ a
A. give B. have C. leave
4) "May I speak with Mrs. Black?"
"Yes, of course. Please ________."
A. hang B. hold C. pause
5) "I'm sorry, the director has ________ for the day. You can call back in the morning."
A. left B. out C. went
6) "___________, I should get going. Talk to you later."
A. Although B. Anyway C. However
7) "I'm calling ________ find out more about your English courses."
A. about B. for C. to
8) "I'll get in ________ later this week."
A. back B. care C. touch
9)"How's it going?"
A. Great! B. Nothing much. C. Take care!
10) "Hey Bob, is Karen ________?"
A. here B. present C. there
11) "Actually, she's still at ____________. You can call her at the office."
A. job B. occupation C. work
12) "We have a bad connection. You're ___________ up."
A. breaking B. catching C. speaking
13) "_________ did you say?"
A. How B. What C. Which
14) "Could you speak a little __________?"
A. louder B. noisier C. stronger
15) "Can I talk to Henry?"
"Sure - just a ______."
A. bit B. min C. sec
Lesson 1 Quiz - Answers
1.B 2.A 3.C 4.B 5.A 6.B 7.C 8.C 9.A 10.C 11.C 12.A 13.B 14.A 15.C